What We Do

Marathonsoft takes on the 360-degree responsibility of the entire IT operations of the organisation, including 24X7 monitoring, IT support on demand as well as problem resolution. One important differentiating feature of managed IT services compared to traditional IT services is that the managed service provider assumes the responsibility of providing the services to its clients and strategic IT decisions are taken by the service provider proactively and are communicated to the clients.

As a managed service provider, we take up, end-to-end accountability and ownership which lowers your risk. Marathonsoft’s Managed Services offer you the flexibility and enable you to concentrate on your core business instead of handling day-to-day operations and technology issues. With this, you can take advantage of the economies of scale along with flexible operating models, personalized as per your operating hours, and other specific needs.

APPLICATION SUPPORT

Marathonsoft provides end to end application maintenance and support services for tailor-made applications as well as for platform-based solutions. Our application support and maintenance services include enhancements, ITIL services, transition, knowledge transfer, 24*7 support, L1, L2 and L3 support, production support, service help desk, monitoring, etc.

Application Support is a challenging, dynamic and exciting career involved in delivering live IT environments that enable businesses daily. Your view of IT within business is holistic, from front to back, with many career path opportunities.

Client view

While you keep your eyes focused on your client, Marathonsoft helps you in sustaining high service standards day in and day out.

With rapid advancement in contact center technology, contact centers facing challenges like managing complexities and costs, lack of proper resources to support the environment and to monitor the workforce.

MarathonSoft’s managed services & support includes:

• Application Health Check to review application configurations and provide recommendations remotely
• Patching Updates – Remote upgrades and new updates applied on a regular basis
• Global monitoring to ensure maximum system uptime and business continuity Servicing in areas related to change management, service request management, patch and release management, monitoring services, hosting services, continuity services, and performance management.

REMOTE INFRA:

Even the most fruitful and prominent leader in business has to move decisively to meet the changing business needs. Business heads expect a single point of contact for all of their IT operations. MarathonSoft helps you to quickly respond to the market demands and set a progress of transformation in the upcoming days. MarathonSoft can be your trusted partner in your IT transformational journey. Our RIM support, containing IT Service Desk and major incident management, includes:

• Proactive and reactive monitoring assistance of applications and servers by a dedicated data center, 365/24/7 days
• L1 Support during a customer’s business hours
• L2 Technical Support (IT operations) for smooth day-to-day operations and enabling better end-customer experience
• L3 Application Help to manage the business shifts and tailored requirements

We can manage your platforms and devices across the infrastructure, network, and cloud to provide a single point of contact, with round the clock monitoring and help to ensure high availability.

BENEFITS & PROCEDURE:

A managed services model can deliver –

• Cost reduction
• Process standardization and resource optimization
• End-to-End service ownership
• Greater access to talent possessing the appropriate skills
• Reduced time to market by delivering quality IT services with speed – helping achieve business goals
• Increased scalability and global capabilities
• Decide on the scope of the effort and map out a transition plan
• Cover the key elements needed for the project, such as standardizing processes, choosing a location, and updating training from ongoing improvement efforts.